Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

We accept Paypal. In person Mosswood can also accept payments via Square.

How long will delivery take?

Orders are usually sent using Royal Mail’s First Class service. Please allow five working days after delivery for dispatch.

What does it mean if a product is on backorder?

We don’t keep all colour variations of all products in stock. If a product is noted as being on ‘backorder’ then it means it’ll be hand made to order. Products on backorder have a dispatch time of two to three weeks.

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